Contact (Support)

Product Support Requests:

While we would like to be able to handle all of your questions personally, we just can’t keep up with the volume of email that we receive. Otherwise we’d have no time for developing new products, producing new videos, and writing new books – let alone doing our own art!

The vast majority of questions have already been answered in our videos and books, or in our Frequently Asked Questions so please check there first.  For WonderSauce Questions, please first review the video instructions on the product page or read Hacking the Digital Print.

If you haven’t read the books or watched the videos, please do – they will teach you how to use the products – we don’t have the ability to provide individual instruction via email.  If you need more customized instruction, please consider attending one of our workshops.

For applications of the products not included in the book, your best option is to do what we do – experiment!

If you use Facebook, you can join the Facebook group for user to user support.

If you would still like to ask a question, please use the support form below. It’ll ask you for most of the information we need to help troubleshoot problems, and save us both a lot of back and forth. We’ll try to get back to you, but can’t promise how long it may take.

For shipping, sales and store questions, please use the sales form on the previous page.

Please note:  We can only provide support for authentic DASS ART products.

 

 

Your Name (required)

Your Email (required)

DASS ART Order number for the product you're asking about

Printer Brand and Model

Ink Brand and Model

Are you sure that it is pigment ink?
Yes, Pigment InkNo, Dye-based inkI don't know what kind of Ink

What kind of transfer film are you using?
Genuine DASS ART Classic FilmGenuine DASS ART Premium FilmOther Film
Please Specify:

What Transfer Medium(s) are you Using?
DASS ART SuperSauceDASS ART WonderSauceDASS ART Water Clear Pork GelatinDASS ART Photographic Ossein GelatinPurell® Alcohol Gel Hand SanitizerOther Transfer Medium
Please Specify:

If you're using DASS ART SuperSauce are you using 91% Isopropyl alcohol to make the SuperSauce Solution?
YesNo

What Substrate are you transferring to?

Detailed description of the question

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Disclaimer of Warranty: Due to the diversity of conditions, materials and/or equipment under which these processes, products, techniques and materials may be used, they are provided without any express or implied warranties whatsoever as to performance, longevity or merchantability. The suitability of any product or process for an intended purpose shall be solely determined by the user. No DASS, LLC representative has the authority to change or wave these provisions, which apply to all communications, advertisements, product content and sales. Any liability of seller, agent, parent company, other affiliates, or manufacturer will be limited exclusively to product replacement or refund of the purchase price.