Contact (Support)

Product Support Requests:

While we would like to be able to handle all of your questions personally, we just can’t keep up with the volume of email that we receive. Otherwise we’d have no time for developing new products, producing new videos, and writing new books – let alone doing our own art!

The vast majority of questions have already been answered in our videos and books, so please check there first.  For WonderSauce Questions, please first review the video instructions on the product page or read Hacking the Digital Print.

If you haven’t read the books or watched the videos, please do – they will teach you how to use the products – we don’t have the ability to provide individual instruction via email.  If you need more customized instruction, please consider attending one of our workshops.

For applications of the products not included in the book, your best option is to do what we do – experiment!

If you use Facebook, you can join the Facebook group for user to user support.

If you would still like to ask a question, please use the support form below. It’ll ask you for most of the information we need to help troubleshoot problems, and save us both a lot of back and forth. We’ll try to get back to you, but can’t promise how long it may take.

For shipping, sales, orders, and store questions, please use the sales form on the previous page.

Please note:  We can only provide support for authentic DASS ART products.

 

 

    Your Name (required)

    Your Email (required)

    DASS ART Order number for the product you're asking about

    Printer Brand and Model

    Ink Brand and Model

    Are you sure that it is pigment ink?
    Yes, Pigment InkNo, Dye-based inkI don't know what kind of Ink

    What kind of transfer film are you using?
    Genuine DASS ART Classic FilmGenuine DASS ART Premium FilmOther Film
    Please Specify:

    What Transfer Medium(s) are you Using?
    DASS ART SuperSauceDASS ART WonderSauceDASS ART Water Clear Pork GelatinDASS ART Photographic Ossein GelatinPurell® Alcohol Gel Hand SanitizerOther Transfer Medium
    Please Specify:

    If you're using DASS ART SuperSauce are you using 91% Isopropyl alcohol to make the SuperSauce Solution?
    YesNo

    What Substrate are you transferring to?

    Detailed description of the question